UPDATE: 23rd March 2020
All physical WORLD Stores are now closed until further instruction from the Government. The WORLD Online store remains open, we will not ship until after the Level 4 Alert.
Dear WORLD Friends and Family,
We believe in creating a safe space for our community, customers and team to enjoy.
Generous hospitality is at the core of our business and this includes prioritising the health and wellbeing of our customers and employees.
Like many of you, we have spent recent weeks learning about coronavirus (COVID-19) and have been working quickly to make the necessary adjustments to our work and operations. In response to the World Health Organisation declaring COVID-19 as a pandemic and the recent government travel restrictions we are carefully following the guidelines provided by the Ministry of Health to ensure strict hygiene practices are in place to protect the wellbeing of our staff, our customers & the general community.
All of our team members, especially our store employees, have been educated on additional safety measures to ensure that we are taking every precaution possible to help protect your health.
While we have always taken pride in the hygiene standards and cleanliness of our stores and work spaces, we have implemented these additional measures to reduce the potential for exposure:
1. Increasing the frequency of disinfectant cleaning of our store and distribution centres, including high-touch areas such as product displays, counters, registers and credit card payment devices.
2. Instructing our employees to wash their hands multiple times a day and adding more hand sanitiser, alcohol wipes, and tissues to our workplaces and sales floors.
3. Keeping our employees up to date on the information they need to help prevent exposure and requiring them to stay at home if they are showing symptoms or have any nervousness about working with the public, the same goes for their family members if they need support. They will have all access to Paid Leave to ensure their well being is being looked after.
4. For those who prefer to shop from home, our products will be available 24/7 here online with the same measures applied to cleanliness of our dispatch areas and team members.
We will continue to closely monitor the situation, and we are committed to doing everything we can to protect the health and wellbeing of our community, family and friends.
Stay safe and thank you for your ongoing support friendship.
Francis, Denise, Benny and the WORLD Team